Looking Glass Depo FAQs


 

Q1. How Do I set up a Looking Glass Depo session?  

Q2. How do I get trained on Looking Glass Depo?  

Q3. How many attendees can I have in a Looking Glass Depo?  

Q4. What if I need help in the virtual deposition room?  

Q5. Do I need to Download any Software?  

Q6. What Hardware/webcams do I need?   

Q7. Is Looking Glass Depo a completely cloud based web solution?  

Q8. Is the virtual deposition encrypted?  

Q9. How Many Participants can be on the Video Feed?  

Q10. How is your Audio Broadcast?   

Q11. Can we broadcast using our computers speakers and microphones?

Q12. Is your Text Streaming Realtime?

Q13. Can I keyword search the Text Stream?

Q14. Can I instant message with attendees?

Q15. Can I share Exhibits?

Q16. What are the costs for Looking Glass Depo?

Q17. Are you Compatible with Apple Products?

Q18. Are you compatible with HD Point-to-point video conferencing systems?

Q19. Can the meetings be recorded?

Q20. Can the transcripts be saved?

Q21. My Deposition includes overseas participants, can you help?

Q22. Is Looking Glass Depo HIPPA compliant?

Q23. What Security measures does Looking Glass Depo utilize?

Q24. Are the Chats discoverable in Adobe® Flash®?

Q25. Do your Terms and Conditions say you won’t sell or make recordings available for sale to attendees?

Q26. Are all Depositions conducted with Looking Glass Depo recorded?

Q27. Does each attorney who is a remote attendee get a customized view of Looking Glass Depo?

Q28. Is your delivery of text the same as RealTime?

Q29. How is the transcript delivered to the remote attendees?

Q30. Does Looking Glass Depo accept HD Video?

Q31. Is there any screen or indicator to show that the deposition is being recorded?

Q32. What about firewalls, ports and bandwidth limitations when using Looking Glass Depo?

Q33. How many times can an email address be used in the Looking Glass Depo portal for account creation and login credentialing?

Q34. Looking Glass Depo Court Reporters User Guide.

Q35. Looking Glass Depo Attorneys User Guide.

 


 

 

Q1. How Do I set up a Looking Glass Depo session?

 

Contact your Court Reporting Agency (CRA), or DepositionConferencing.Com can connect you with one of our existing partners and the CRA will take care of all of the planning and logistics.

The CRA uses our online scheduling portal, which you can see by clicking here .  

As a Court Reporter you must be a DepositionConferencing.Com Account Holder.  Enter your username and password and request your cloud based deposition room, your room layout and requested time.  Upon Confirmation the CRA of record receives all the room information along with the proper text to forward to all the necessary attendees.

 

 

 

Q2. How do I get trained on Looking Glass Depo?

 

Virtual training will be available soon by click our training page in the portal .  

In addition, you can always contact our Web Based Video Conferencing specialists at (877) 988-DEPO or sending an emailing to lookingglass@depoconf.com to schedule one-on-one or a group training session.             

 

Q3. How many attendees can I have in a Looking Glass Depo?

You can have up to 100 attendees in a Looking Glass Depo room.  All participants will have dedicated audio and realtime transcript streaming available to them.

 

Q4. What if I need help in the virtual deposition room?

DepositionConferencing.Com always has a passive agent hosting the virtual deposition room.  Consider this agent your concierge.  Before the deposition starts this agent will ensure your room has the correct layout, audio, transcript and recordings settings.   Once it starts, you can simply call (877) 988-DEPO and ask for the Looking Glass Depo agent to assist you with any problems that may arise.

 

Q5.  Do I need to Download any Software?

Looking Glass Depo is completely web enabled and will work on any web browser that supports Adobe® Flash®.  Browsers include but are not limited to Google Chrome, Internet Explorer or Firefox/Mozilla.  To ensure you have the most up to date version of flash please click this link http://get2.adobe.com/flashplayer/ .

If you are a Court reporter, you will need to enable your Transcript Streaming by downloading the Looking Glass Depo Connector (provided thru StreamText Legal). CLICK HERE to download the instructions and files. 

Q6. What Hardware/webcams do I need?

 

The only additional hardware you need is a webcam.  We recommend an HD 1080p webcam.  Keep in mind you will also need a separate phone or speaker phone, for the deponent to speak into and listen to questions from remote participants.

 

Q7. Is Looking Glass Depo a completely cloud based web solution?

 

Yes, although all account information is stored in a secure data facility protected by proper IP security such as firewalls etc.

 

Q8. Is the virtual deposition encrypted? 

Yes, both the transcript and video streaming session are protected using SSL encryption.  Also once we go live we will have the added layer that every user must have a registered username and password to enter the deposition and the court reporter will be given additional credentials to allow for streaming of the transcript.

 

Q9. How Many Participants can be on the Video Feed?

  

For optimal performance we recommend that only the deponent is on the video feed.  The system can allow for a substantial amount of additional video participants but we ask that we address those on a case by case basis since this is a legal proceeding.

 

 

Q10. How is your Audio Broadcast? 

Working with our parent company Wholesale Carrier Services we vetted and selected only the best integrated audio providers that work with Adobe® Connect®

 

Q11. Can we broadcast using our computers speakers and microphones? 

This option can be explored on a case by case basis.  One of the key features of Looking Glass Depo is its ability to continue with the audio conference should there be an issue with the web based video.  Plus, by separating the web from the audio we are trying to minimize the effects of low bandwidth areas.

 

 Q12. Is your Text Streaming Realtime?

The transcript is not true realtime.  This is because of the 1-3 second delay for traveling over the internet as well as the fact that the transcript cannot be annotated or marked up for use.

 

Q13. Can I keyword search the Text Stream? 

 

Yes

 

Q14. Can I instant message with attendees? 

Yes you can “chat” with a specific attendee or a group of attendees privately during the deposition.

 

Q15. Can I share Exhibits?

This is an advanced feature in Looking Glass Depo. It is a fairly easy process but we ask that Court Reporters and/or Attorneys who wish to use the exhibit feature receive additional training from DepositionConferencing.Com or that they have a certified trial specialist in the room to handle the exhibit sharing.

 

Q16. What are the costs for Looking Glass Depo? 

Looking Glass Depo has a retail price of $75 per hour per remote attendee.

 

Q17. Are you Compatible with Apple Products? 

Looking Glass Depo is a flash based service and will need a little extra effort to use on an iPad or other mobile Apple device.  You can use the Puffin Browser (http://www.puffinbrowser.com) which will give you a very similar look and feel to a Windows based product.

You can also download the Adobe Connect app from iTunes.  However, the transcript streaming function will not work on the Adobe Connect app.

 

Q18. Are you compatible with HD Point-to-point video conferencing systems?

We do not support the integration of Point to Point video conferencing with Looking Glass Depo.

 

Q19. Can the meetings be recorded? 

Yes, at the end of the deposition the URL of the recording will be sent to the Court Reporting Agency of record.  You will need a valid username and password to view the deposition and you must have been an attendee at the deposition.

 

Q20. Can the transcripts be saved?

A dirty of the version of the transcript can be saved if it is enabled by the court reporter.

 

Q21. My Deposition includes overseas participants, can you help? 

Yes!  Prior to the deposition contact DepositionConferencing.Com so we can easily pass along pricing and the correct international numbers to dial into the deposition.

 

Q22. Is Looking Glass Depo HIPPA compliant? 

Click hear to understand how Adobe is HIPPA Compliant

http://www.connectusers.com/tutorials/2009/04/compliance_overview/index.php

 

Q23. What Security measures does Looking Glass Depo utilize?

As with any established technology service provider we use SSL encryption.  Our host servers are located in a hardened data center that can withstand a Category 5 Hurricane, guarantees 99.995% uptime, and meets all regulatory compliance items.  A truly unique feature is that every attendee of a deposition must have their own username and password to enter the deposition. 

You can also read more from Adobe® from the two links below:

http://www.adobe.com/products/adobeconnect/industry-insights.html#security
http://wwwimages.adobe.com/www.adobe.com/content/dam/Adobe/en/products/adobeconnect/pdfs/security/Adobe_Connect9_Security_Assessment_Hosted.pdf

 

Q24. Are the Chats discoverable in Adobe® Flash®?

Only the Public chat is discoverable during recordings.

 

Q25. Do your Terms and Conditions say you won’t sell or make recordings available for sale to attendees?

 

 

Distribution of the recording of a Looking Glass Depo web deposition is available through the Court Reporter and the Court Reporting Agency that scheduled the deposition.

 

Q26. Are all Depositions conducted with Looking Glass Depo recorded?

 

All sessions can be recorded and the decision to record a deposition is up to the Court Reporter and the Court Reporting Agency.  An attorney can request that the session be recorded and that needs to be communicated on the record when the deposition begins.

 

Q27. Does each attorney who is a remote attendee get a customized view of Looking Glass Depo?

 

No.  The view for all remote attendees is the same based on the elements being transmitted from the Court Reporter (video, text streaming, exhibit sharing, etc.).

 

Q28. Is your delivery of text the same as RealTime?

 

No.  Looking Glass Depo provides “text streaming” which is an unedited view or window of what the Court Reporter is outputting from his/her steno machine.

 

 

Q29. How is the transcript delivered to the remote attendees?

 

Utilizing an integrated text streaming technology, Looking Glass Depo delivers in CaseView format with Time Stamps via the Court Reporter’s laptop computer connected to their steno machine.

 

Q30. Does Looking Glass Depo accept HD Video?

 

Yes.  HD Video can be streamed via Looking Glass Depo up to 1080p based upon the capability of the webcam being used to capture and transmit the video.  Currently, Looking Glass Depo is not able to be integrated with fixed Video Teleconferencing (VTC).

 

Q31. Is there any screen or indicator to show that the deposition is being recorded?

 

There is both a visual and an audio confirmation when the recording is started and when it is ended.

 

Q32. What about firewalls, ports and bandwidth limitations when using Looking Glass Depo?

 

Looking Glass Depo is a web-based application so if you have internet access and can move between web pages you should have no connectivity issues.  Bandwidth will always be location dependent and will therefore rely on the quality of service at the deposition location as well as all remote attendee locations.  Looking Glass Depo has worked very successfully with Ethernet hardwire connections, most WiFi connections as well as most MiFi services.

 

Q33. How many times can an email address be used in the Looking Glass Depo portal for account creation and login credentialing?

 

An email can only be used once in our portal as it becomes one of the unique identifiers and credentials for a Court Reporter and a Remote Participant.

 

 Q34. Looking Glass Depo Court Reporters Users Guide.

 

Click here for Users Guide

 

 

 Q35. Looking Glass Depo Attorneys Users Guide.

 

Click here for Users Guide

 

 

 

 

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